What is the difference between onsite service and startup or training?
Startup or training is usually connected to new equipment, while onsite service is tied to a service need or support request.
Onsite service and startup or training are related, but they are not the same.
Startup or training is typically connected to new equipment. It may include installation support, setup, and training for the customer team.
Onsite service is usually tied to a specific service need, troubleshooting request, preventive maintenance need, or support issue on existing Pack Leader USA equipment.
The right option depends on the customer situation. If the equipment is new and the team needs support getting started, startup or training may be the correct service. If the equipment is already in production and there is an issue to diagnose or review, onsite service may be the better fit.