What happens if an onsite service issue cannot be resolved during the visit?
Pack Leader USA will review possible causes and discuss next steps if the issue cannot be resolved onsite.
If the technician cannot resolve the issue during the onsite visit, Pack Leader USA will review other possible causes and discuss next steps with the customer.
Some issues may require additional troubleshooting, replacement parts, more production testing, or a follow-up visit. The technician notes will help document what was reviewed and what should happen next.
Pack Leader USA will work with the customer to determine the most practical next step based on the situation.