How to prepare for a Pack Leader USA onsite service visit
Prepare power, air, space, samples, labels, and operators before the technician arrives.
To make the most of the onsite service visit, customers should have the production area and equipment ready before the technician arrives.
Being ready helps the technician use the scheduled time effectively. The more time required for basic setup, access, or material gathering, the less time remains for troubleshooting, setup, training, or production review.
- Power access
- Air supply, if required for the equipment
- Clear space around the equipment
- Product samples
- Labels, containers, or packaging materials needed for testing
- Operators or team members who need training
- Access to the equipment and surrounding line
- Any known issue details, photos, or notes from prior troubleshooting